Note: You can view Removed Addresses under View

i. On the main menu select View > Options
ii. Click the Groups tab
iii. Click Delete Group and choose either to delete all of the users in the group or move them to another group

UPDATE *@olddomain.com to *@newdomain.com

You can also do it from within MLK using Edit>Update Email Address

Notes:
- It will require confirmation
- You can also load a list of addresses to update under Edit>Update Email Address

<a href="mailto:Sales@SomeCompany.com?subject=Subscribe%20Some-Group">Click here to join our list</a>
(%20 just represents a space character)

But a better method is to use a web form.  Please visit our Web Integration page for more detail.

Alternatively you can insert it into your default stationery file.

Typical instructional text is as follows:

"To unsubscribe from our mailing list, reply to this message with the subject Unsubscribe"

You may also want to provide a one-click link to make unsubscribing even easier. Either by setting up a web form or using a mailto link, e.g.

<a href="mailto:Sales@SomeCompany.com?subject=Unsubscribe">Click here to Unsubscribe</a>

For example, the user may have signed up to your list using an e-mail address from an old ISP, and mail sent to the old address is being automatically forwarded to their new one.

Ask the user if they have any other addresses that you might check. Failing that have them check the header of the message (instructions for this) to see what address was used.

1. Export your Contacts from your other program (usually an option under the File menu) and save to a CSV, Excel or text file
2. In MailList King select "File > Import" and browse to your export file
3. Click the "Map Fields" button and specify which MailList King field each column should be added to (e.g. adding the column containing the name to MailList King's "Full Name" field)
4. Click OK

When a message is created using Extended MAPI, it is placed in the Drafts folder rather than the Outbox.  There is no practical difference because clicking "Send/Receive" (or the Outlook's automatic send every x minutes) will move the messages to the Outbox and commence sending them.

All your contacts will be retrieved.

2. For Action specify "Add to Mailing List""
3. For Group specify "< Use Outlook Categories >"
4. Click OK

Note: Any contacts without a category assigned will be added to your default group (as specified under View > Options, Groups).

Alternatively, you can remove it by using our Removal Tool (assuming you have installed MailList King to the default folder).

You will need to restart Outlook for the change to take effect.

Restart MLK and turn on the toolbar option again.

If it still does not display try selecting Help>About in Outlook.  Click the Disabled Items button and check that the Toolbar is not listed there.

Gmail and SSL Support

Also: How can I change the e-mail software that MLK is integrating with?.

i. Select View > Options, Other on the MLK menu
ii. Click the "Specify E-mail Software" button
iii. Choose the "Integrate with Outlook" option

To make MailList King integrate with Outlook Express or other MAPI compliant e-mail software:

i. Select View > Options, Other
ii. Click the "Specify E-mail Software" button
iii. Choose the second option ("Different E-mail Software")

This will make MLK use your default MAPI e-mail software.  You can change your default MAPI e-mail software under the Programs tab of the Internet icon in the Windows Control Panel.

Additional Dictionaries List

• To change the character encoding that is used for outgoing mail, click the Advanced Message Editing button on the message sending toolbar and select it. The same option is available at the bottom of the message editor for acknowledgement messages
• Edit the subscribe and unsubscribe acknowledgements, opt-in confirmation and welcome messages that you use, and also specify the language for summary text under View > Options, Automatic Emails
• For Right-to-Left editing support, open the settings.ini file and change the RightToLeftMode value to true
• Download a spell checking dictionary for your desired language

The first option sounds more appropriate for your situation.

Regardless of the option you choose, even if you send a e-mail to all the groups in your mailing list, each recipient only receives one copy of the message because MailList King generates a unique list of recipients prior to sending.

100 is a reasonable setting, if you don't get an error message (from your ISP) when sending a message with this many recipients then you should stick with it.

If you want MLK to be able to automatically check and process the entries for each database simultaneously then you will need to run once instance of MLK for each database.  By default MLK only allows a single instance so you will have to override this behavior by using the "/NEW" parameter.  To do this

i. Right click the MailList King shortcut on your desktop and select Properties
ii. In the target field, after the path to MLK type "/NEW" (without the quotes)
     e.g. "C:\Program Files\MailList King\MLKing.exe" /NEW
iii. Click OK

Now every time you click the shortcut you will see another instance of MailList King

ENSURE that you do NOT have two instances of MailList King pointing to the same database, unless you have enabled database sharing under View > Options.

Also: How can I specify the database that MLK should start up with?.

Note you need to ensure that the second sending method (under View > Options, Sending) is set to one of the following: OLE (with custom reply address enabled), SMTP or SMTP Server.

"C:\Program Files\MailList King\MLKing.exe" /TRAY

iv. Click OK

Note: You will need to have the "Do not close application, send to system tray" setting enabled under View > Options, Other, Advanced

Note: If you have configured MLK to send messages via your default e-mail software then the option will be disabled because MLK will need to use the sender address specified in your email software.  If MLK is sending via Outlook, you will need to click the "Settings" button at the top of the "Sending" tab and specify the custom sender address option.

i. Create your message in your preferred HTML editor and save it to a file
ii. In MLK, select the recipients and click List>Send E-mail
iii. Click the open button on the message editing toolbar and browse for the message

IMPORTANT: Do not edit the message body any further in MLK as the source will be reformatted

iv. Click Send

Ask your recipient to check the header of the message (instructions for this are here) and see which address was used for each message, then remove all of those that are not required from your database.

Right click the selection and choose "Send to Selection"

 
METHOD 2: USE THE CHECKBOX COLUMN

You can display the checkbox column to do this.

To display the checkbox column:

i. Select View>Columns on the menu
ii. Ensure the checkbox column is checked

To clear all existing checked items:

i. On the main window select "Other Filters" mode
ii. Select "Display Entries that have are checked" from the drop down box
iii. Click "Clear All"

To check items:

i. Display the entries you want to select (e.g. by doing a search)
ii. To check one item click the box in the tag column. To check multiple items select them (e.g. using Ctrl+A to select all) and then right-click the items and set the "Checked" status

To send to all checked addresses:

i. On the main window select "Other Filters" mode
ii. Select "Display Entries that have are checked" from the drop down box
iii. Click the "Send E-mail" button

Example 1: French Speaking Canadians
(assumes you have filled both the Country and Language fields of your database)

1. Choose the "Filter/Search" mode in the main window
2. Select the "Country" field and check the "Canada" box
3. Click "Search"
4. Select the "Language" field and choose the "French" item
5. Click "Search within Results "
6. Click "Send Email"

1. Choose the "Filter/Search" mode in the main window
2. Select the "Group" field and check the "Group_A" box
3. Click "Search"
4. Change "Is" to "Is Not"
5. Check the "Group_B" box
6. Click "Search within Results "
7. Click "Send Email"

There are two ways:

• Read Receipts: You can enable read receipts (View > Options, Other, Advanced in MailList King) so that the recipients' email software returns a confirmation when the message is opened. MLK can automatically process these confirmations, and a special report is available that shows who read the message. However Gmail, Hotmail and other email systems ignore read receipts messages, also Outlook and Outlook Express display a confirmation to the user before sending the read receipt. So using Read Receipts gives a very unreliable result

• Embedded images (or files): You can put an image in your message that is located on your web site. You can then track who opens the message (by seeing who requested the linked image. However all major email software (Outlook, Outlook Express, Gmail, etc) now warn the user if a message contains linked images and disables them by default. Also, using linked images is likely to increase the risk of your messages being blocked as Spam. So this method is both unreliably and risky

See also Click-Through Tracking

e.g. In a personalized e-mail you might have a link which points to: "http://www.mysite.com/offer.html?%EMAIL%"

MLK will replace the %EMAIL% with the user's e-mail address (you can also use %Field:MemberID%)

See also Read Tracking

i. Manually:

Users who have never been sent a message have a "New User" flag set.  So if you select "Other Filters" mode and choose the New Users item you will see a list of all the users who have never been sent a message in the past.  Click List>Send to send a message to them.

ii. Automatically:

The first time a user is added to a group you can automatically send them a welcome message. You just need to specify the message under View > Options, Automatic Emails

1. Display the members you want to send to. E.g. for new members to your mailing list select the "Other Filters" mode in the main window and choose the "Have never been emailed" option from the drop down list.
2. Click " List>Send Email to List" on the menu
3. On the message sending toolbar click File>Recent Messages and choose your last message
4. Click Send.

Another option is to set up rules in Outlook to send messages sent by you to a special Outlook folder and in MailList King use the Folder Processing Tasks function to forward the messages in the folder to your mailing list.

Finally MailList King Business users can use the Remote Admin. Command SendToGroup or RelayToGroup to send to their lists

i. Set up a form on your web site to send you a message containing a user's e-mail address and a group name (which could be a hidden field).  Let's say the name of the group is " INTERESTED" .  Optionally you can collect other details such as their first name so you can personalize the messages you send (see our tips on setting up web forms).
ii. Run MLK, select View > Options and under the groups tab create the group "INTERESTED"
iii. Create a new group for users who have purchased your services.  Let's call it "PURCHASED"
iv. Under the Automatic Emails tab, select the Group in the Welcome message box and create the message that is sent immediately (you can load a message from an HTML file if you want to create it in a different application)
v. Click the "Delayed Messages" button and create the messages that are sent after 7, 14, 30 and 60 days
vi. Also set the option to "Stop Sending if the user joins the group: PURCHASED"

Assuming you receive an email acknowledgment every time a user purchases, you should also automatically add purchasers to the " PURCHASED" group so they stop receiving messages:

vii. In Outlook use Rules (Tools > Rules and Alerts) to move the purchase acknowledgement messages to a special folder
viii. In MLK, select View > Options, Incoming tab, and click the "Folder Processing Tasks" button
ix. Create a new task to process the purchase acknowledgement folder and automatically add any addresses that are found to the group, "PURCHASED"

Voila.  Ensure you keep MLK running (or run it often) so that it processes all pending auto-responses and everything will take create of itself.  MLK will stop sending if a user unsubscribes or purchases.

• Specify a default "First Name"

The easiest option is simply to specify default text that is used if there is not a value for that member's field. For example a suitable default field for "First Name" would be Sir/Madam.

To specify your default fields click the Personalization button on the message sending toolbar and choose "Edit Default Field Values"

• Use conditional text

A more powerful (and more complex) option is to use conditional text. Conditional text outputs certain text if member's field matches a certain value, and something else for others (e.g. using "Gidday" as a greeting if a member is from Australia).

In this situation you want a condition whereby if the first name field is not set output "Hi" otherwise output "Dear" (which is then followed by %FIRST_NAME% To do this click the Personalization button on the message sending toolbar and choose "Insert Conditional Text". Select the First Name field and choose the condition "Has not have Text". In the text box specify "Hi", in the alternative text box specify "Dear". Click OK.

The resulting conditional text should resemble:

%CONDITION:FIRST_NAME=NOTHING%
Hi
%CONDITION:ELSE%
Dear
%CONDITION:END% %FIRST_NAME%

Also: How can I ensure that MLK does not send more than 75 messages per hour?.

Firstly, if the problem is caused by your sending too many messages at once, you can use the "ISP Limits" options or batch sending feature to limit the speed at which your messages go out.

Also, MLK includes its own mail server so you can send your messages without even using the mail server of your ISP.  This, in particular, should prevent you from getting into deep water with your ISP.

Unfortunately some mail servers will block messages that they recognize as originating from a local mail server (such as MLK's SMTP server), so to reach all your recipients you would need to use MLK's automated resending option with the requirement that all failed messages are sent via normal SMTP on the last attempt. For this you would need to use your ISP's mail server or a suitable alternative.

Other SMTP mail servers you could use:

- An SMTP server provided by your web site hosting company
- An SMTP server provided by Domain Name hosting company (e.g. Network Solutions offers SMTP services)
- A third party mail service, such as www.authsmtp.com or TZO
- A web mail service that supports SMTP, such as Gmail.

The settings for this under View > Options, Sending, Other Sending Options

Notes:
- Ensure you specify a number that is somewhat lower than your ISP's limits. In this way you won't exceed your limit by other emails you send (such as you write in your email software)
- This limit will also affect any automated messages you send. However it does not apply to messages that MLK forwards from members

If you only want to limit the sending speed for the current message, use the Scheduled/Batch sending functionality.

Compose your messages as usual and when you are ready to send click the small down arrow on the right of the "Send Message" button on the Sending Toolbar, then choose the Scheduled Sending option.  In the Send Staggering box, specify the option to send to 75 recipients with a 1 hour delay between sends.

Review the "E-mails to AOL and Feedback Loops" topic for more detail.

Note: This does NOT make your computer more vulnerable to such viruses (it just means that if you do get infected the virus software will not stop the virus from sending mail).

• Winsock Error Codes
• SMTP Error Codes

Other things to check:
- Your anti-virus software.  Some products such as Norton AV have a "worm blocking" feature that detects unknown programs sending mail and intercepts them
- Your ISP does not block port 25 (List of ISP's blocking port 25)

You can also forward your sending log to support@xequte.com for analysis.  To find your sending log click Ctrl+Shift+I in MailList King which will display two folders. Open the folder marked "SendLogs" and find the relevant mail_sent_*.txt file.

Click the Recent Databases item under the File menu and see if your database is listed there.  If it isn't then search your system (including hidden folders) for "mlk_main.dat". Use File > Open on the MLK menu to open the database in any folder that is found.

i)  Download the Database Utility
ii)  Install and Run it.
iii) Select Utilities>Repair
iv) Click Select and browse to your database folder (search your hard disk for the file mlk_main.dat to locate your database folder)
v) Your database files will be displayed in the box below. Hold down the Ctrl key and select each file in turn
vi) Click Open to repair all of your files

This really depends on the specifications of your system.  We regularly test databases with in excess of one million members without any particular performance problems.  However if you have more than ten thousand entries you need to change the caching option or MLK will load all the database into memory (very slow for a large database).  To do this:

- Under View > Options, Other, set the cache limit to 1000 entries.

TEXT BACK UP

To back up your mailing list to a CSV file (which can be opened by all data handling programs) run MailList King and select File>Export>Back Up Mailing List.

You can configure the back up settings, and also schedule a daily back up under View > Options, Other.

 
FULL BACK UP

You should also back up your entire mailing list database and configuration by copying MailList King's key folders.

Run MailList King and click Ctrl+Shift+I, select the Database and Settings options and click OK.  This will display the two important folders for MailList King. Copy the folders (and all the files they contain) to another hard disk or back up device.

i. Run MailList King
ii. Select File>Create Database and create a new database
iii. Select File>Import>Import from Back Up file

"C:\Program Files\MailList King\MLKing.exe" /DB:"C:\My_DB_Directory"

You can also make copies of the MailList King shortcut on your Desktop specifying the database paths as above, so you can easily open your various databases with a single click.

- Allow Sharing of the Database (View > Options, Other): Ensures the database is not corrupted by simultaneous editing
- Use a Different Configuration for each Database (View > Options, Other, Advanced): Stores the settings with the database rather than on the local PC

Then use one system to create a database on a shared network drive (or copy an existing database and the settings files). You can then use "File > Open Mailing List" to point each PC to the shared network database.

Also: How can I setup MailList King to share a database over our network?

To re-register the DLLs run MLK and then click Ctrl+Shift+R and "Yes" when it prompts you.

If that fails to resolve the problem:
- Ensure you are using Outlook 2000 or newer (NOT Outlook Express)
- Try reinstalling Outlook and MailList King

i. Run MLK and display the members tat you want to create labels for (e.g. by selecting "Groups" mode and choosing a group
ii. Select File>Export>Export to File from the menu and save to a file
iii. Run Microsoft Word
iv. Select Tools>Mail Merge
v. Click the "Create" button and choose Labels
vi. Click the "Get Data" and browse to the file you exported from MLK
vii. You will be prompted to specify the product number of the label pages
viii. You will also be prompted to lay out the label text, e.g.

«Address»
«City»
«State» «ZIP»
«Country»

ix. Click the "Merge" button, choose the Merge to Printer option and click Merge

• /DB   Specify a specific database to load
• /TRAY   Minimize MLK to the system tray after loading
• /NEW   Start a second instance of MLK

MailList King also includes a "Validation" function (List > Validate Addresses) which offers two validation methods:

• Domain validation (and quick validation): Only checks that the domain is valid (e.g. that xequte.com is valid for sales@xequte.com). The advantage of this method is that it almost always works (port 80 is rarely blocked) and the results are reliable
• Full Validation: Full validation is no longer a reliable way to validate addresses (with any email software not just MLK) because many servers either block the request or always return a positive result even for bad addresses. Also you can't use full validation if your ISP blocks port 25